FAQs FAQs

About The Lashes

How do I put the lashes on?

Wrap the lashes arround your finger to give them shape, unique to your eye. Place the bottom lash on your lower lash line. Aim to get the lash band (magnets facing up) as close to the natural lash line as possible then close your eye. Next, place the top lash on top (magnets facing down) and the lashes will connect. Use your fingers or tweezers to manoeuvre lashes into place.

How do I care for the lashes?

Simple - if you've got some makeup on the lashes gently clean them with a water based makeup remover and cotton wool bud. Be carefull not to rub or misshape them as they are very delicate. Do not soak the lashes, and for best care practice do not get the magnets wet.

Are the magnets safe?

DO NOT USE if you have a pacemaker or use other electromagnetic medical devices.
We would not recommend using our Magnetic Lashes if you have pre-existing eye conditions.
The lashes contain magnetic material which may damage magnetic storage media if placed in close contact.
KEEP OUT OF REACH OF CHILDREN. Seek immediate medical attention If the lashes are swallowed or inhaled.
Do not attempt to modify the lashes and discontinue use immedietly if a magnet breaks.

How long will the lashes last?

The lashes are designed to be reusable again and again. They are very delicate but with proper care they should last up to two months. Remember to place your lashes back in the case when you are not using them.

How do I remove the lashes?

Because the magnet keeps the lashes in place all day, it's important to slide the magnets away carefully to avoid damaging your natural lashes. Gently tease the lashes away from your natural lash to remove the lashes in seconds. Always remove the lashes before swimming.

Can I wear them with glasses and contact lenses?

Of course! The magnets are tiny and placed far enough away from your lash line so there is no obstruction. If you have any cocerns regarding the suitability please check with your optitian before use.

Ordering and Shipping

When will my lashes arrive?

UK First Class: 2-4 working days. International standard: 7-15 working days. Worldwide standard: 10-30 working days

Can I track my delivery?

If you have choosen a tracked delivery service at the checkout, your tracking number will be sent to you by email upon fullfilment.

Can I add or amend my order?

Yes, if you have just placed an order and need to amend the details just let us know by dropping us a message on Instagram, Facebook, or email..

How much is UK postage?

First Class UK: £2.99- £3.80

How much is worldwide postage?

International Standard: £7.99

International Tracked & Signed: £9.99

Im a MUA can I buy large quantities?

Yes, Just get in touch with us for bulk and wholesale ordering.

Do you ship overseas?

Yes! We ship worldwide. Enter your address in the postage estimator section in your cart to see the postage costs before you buy.

How will my lashes be packed?

We use a hard plastic shell to provide super protection during shipping. The lashes come straight and will need to be gently moulded arround your finger before application.

How much is postage to Europe?

International standard: £4.99 - £5.99

International Tracked & Signed: £7.99

Questions and Concerns?

What should I do if my order hasn't arrived?

If you are in the UK and have not received your order within 6 working days of the date on which you ordered, or outside the UK and have not received your order within 30 days of the date on which you ordered then please drop us an email on hello@lunalexgroup.com

I've recieved a faulty item, what do i do?

We are so sorry that the item you have recieved is not perfect! The lashes are delicate and, while we hand check very lash we send out we know damage can happen while in transit.
Please email your refrerence number along with photos of the fault/damage to hello@lunalexgroup.com where we will instruct you to return the faulty lashes.
Refunds will be processed within 2 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account. Please note that refunds will not be issued unless an item is damaged or faulty.

What's the diffrence between the styles?

Magnetize Bold: 30mm width and 13mm length Perfect night out cat eye, darkest black, very dramatic look.
Magnetize Original: 30mm width 10-15mm length Classic lash for enhanced volume, dark black.
Magnetize Subtle: 30mm width and 6-11mm length Natural open eye style, soft black/dark brown.

How can I return my item?

We're so sorry to hear that you are not happy with your lashes. For hygine reasons, we are unable to accept returns, unless faulty. We want you to be 100% satisfied - if you have a concern about a faulty poroduct please let us know as soon as the item arrives.

Which lash is best for me?

If you are worried which lash is going to look best on you we would advise you go with the subtle style as its the most natural looking of all the lashes. The bold lashes are VERY bold and have a long cat eye flick, more suited to big nights out. While the Original lashes are a happy medium.

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